Exchanges and Returns
Our everyday essentials are designed to support and flatter every body, and we want you to feel confident in every fit. That’s why we offer easy exchanges and returns within 60 days.
Need a different size or color? Swap for a different size, color, or style you love within 60 days of delivery for free, or return your item for a $6 USD processing fee.
How to Make a Return in 3 Easy Steps
- Start Your Return / Exchange Request — Go to Contact Us with your order number and zip code.
- Drop Off Items — Present your return label or QR Code to USPS or the local post office.
- Get Your Exchange or Refund — We'll process your exchange or refund upon receiving your return and keep you informed at every step of the process.
Ordered on a TV Show?
- Submit Your Request — Contact Us to fill out the return request for TV show purchases.
- Receive Confirmation — Our team will review your request and reach out within 24 hours with all the details.
- Complete Your Return — Follow the instructions provided by our team to finalize your return.
Discover true comfort and confidence with our 60-Day Fit Guarantee
Shop with peace of mind, knowing you have 60 days to exchange your shaping essentials for a different size, color and style.
Returns & Exchanges FAQs
What is Shapermint’s exchanges & returns policy?
We want you to love your essentials and your shopping experience. That’s why we offer easy, worry-free returns and exchanges within 60 days of delivery, as long as your item meets the conditions below.
What items can be returned or exchanged? Shapewear, bras, leggings, and panties that are:
- Unworn and unwashed
- With all original tags, packaging, and hygiene seals
What items can’t be returned?
- Final Sale items
- Opened or hygiene-sensitive items with incomplete packaging, missing hygiene seals, or signs of wear or use
- Gift cards and store credits
About Processing Fees: We charge a small $6 USD processing fee for refunds to help cover return handling.
- Your exchange is free
- No fees if you pick store credit
- Defective, damaged, or incorrect item? We’ll fix it fast and free
*This fee does not apply to returns made under your legal right to cancel, where applicable by law (e.g., within 14 days in the UK or EU).
Still need help? Send us a message through our Contact Us page.
How do I request an exchange or Return or Store Credit?
Finding the perfect fit sometimes takes more than one try—and that’s totally okay. That’s why we offer easy returns and exchanges within 60 days of delivery.
You can exchange your product for a different size, color, or style, or request store credit or a refund. Just make sure the item is in good condition, with original tags, packaging, and hygiene seals still intact.
Here’s how to start your return or exchange:
- Go to Contact Us
- Enter your order number and ZIP code
- We’ll send you a printable prepaid return label or QR code with simple instructions
- Once we receive your item, we’ll ship your new one (or process your refund/store credit).
Processing Fees for Refunds:
To help cover handling and administrative costs, a $6 USD processing fee will be deducted from your refund total.
Good news:
- Exchange is free.
- No fees apply if you opt for store credit.
*This fee does not apply to returns made under your legal right to cancel, where applicable by law (e.g., within 14 days in the UK or EU).
For Customers from Mexico: Our return shipping label is not available for this region right now. Contact Us, and we'll process it for you.
How long will it take for my exchange or return to be processed?
Exchanges and returns are processed 2 to 3 business days after we receive the returned item.
For exchanges:
Once we confirm your item is on its way back to our warehouse, we'll send your replacement using the same shipping method as your original order.
For refunds:
Refunds typically show up in your account within 5-10 business days. If it hasn't appeared after 10 days, reach out to your bank. If they can't find the refund, Contact Us immediately.
How do I return or exchange an item purchased through a TV Show partner?
We've got you covered! If you purchased your item through one of our TV Show partners and need a return or exchange, contact us to submit a request for a TV Sales order. One of our dedicated agents will reach out to you within 24 hours with all the details and next steps.
Our team is here to guide you through the process and make it as easy as possible. If you have additional questions or need further assistance, simply include them in your request—we’re happy to help!