Shipping & Order Tracking
We’re working diligently to get your order on time. Due to current high demand and current global status, some shipments may be delayed.
How Can I Track My Order?
You can check the latest status in My Account, where your order history shows tracking for everything you have ordered. You’ll also receive a shipping confirmation email with a tracking link.
- Enter your order number and email from your confirmation message.
- Check your spam or promotions folder if you didn’t receive a tracking email.
Need help finding your order number? It starts with SM. Check your confirmation email, or Contact Us.
How Long Does Shipping Take?
Shipping times vary based on location and shipping method selected at checkout.
| Country | Shipping Method | Shipping Timeframe |
|---|---|---|
| United States | Express Shipping | 2 Business Days |
| United States | Priority Shipping | 4 Business Days |
| United States | Standard Shipping | 4–8 Business Days |
| Canada | Standard Shipping | 3–5 Business Days |
| Australia | Standard Shipping | 4–8 Business Days |
| United Kingdom | Standard Shipping | 3–7 Business Days |
| Other Intl Countries | International Guaranteed Shipping | 7–15 Business Days |
Note: Due to weather conditions, carrier delivery times may be extended. Please allow for potential delays of 3–5 business days beyond our standard shipping estimates.
Where Does Shapermint Ship From?
We ship locally and internationally from our fulfillment centers in the United States (US), United Kingdom (UK), Australia (AU), Canada (CA), and China (CN). Your order will be shipped from the nearest fulfillment center based on availability and location for faster delivery.
How Much Does Shipping Cost?
- Shipping rates are shown at checkout before placing your order.
- Free shipping may be available for select promotions.
My Tracking Status Hasn’t Updated. What Should I Do?
It’s normal for tracking updates to take 24–48 hours after shipment.
- If your tracking hasn't updated for more than 5 business days, contact our Customer Support Team.
- If your order is marked "Delivered" but you haven’t received it, please check with your local carrier or neighbors.
Tracking status meaning
- In Transit — Your order is on its way to you.
- Delivered — Your order has been delivered to the shipping address provided upon purchase.
- Available for pickup — You may collect the package from the specific USPS Facility or the Post Office.
- Custom Clearance — Your tracking status will be updated after your package has been cleared and released.
- Return to sender / Insufficient Address / Failed delivery attempts — Couriers make 2 or 3 attempts. Contact the courier ASAP. If it is returned to us, Contact Us so we can resend it.
For exchanges and returns, see our Exchanges & Returns policy (60-Day Fit Guarantee).